Privacy policy
Who is responsible
Lucy Alvarez, based in Melbourne, Australia, is responsible for the personal information collected on this site. Write to qhhtlucy@gmail.com with any privacy question.
What we collect
Contact and identity details: name, email, phone and country, entered at checkout or when booking.
Payment details: processed by Stripe. This site never sees or stores your card details.
Booking details: the date, time and time zone of your session, managed with Calendly.
What you share for the service, such as a dream description, your tarot questions, your birth details or session notes. This content is stored encrypted, kept confidential and never used for advertising.
Campaign data: where your visit came from (for example UTM parameters or ad click identifiers), so we know which ads work.
Measurement and advertising cookies, only if you accept them.
How we use it
To provide the service you bought: confirm your payment, manage your booking, send purchase emails and deliver your reading.
To meet legal, accounting and tax obligations.
To measure the site and ads, only with your consent.
To send news, only if you subscribe and confirm. You can unsubscribe at any time.
Who we share it with
Service providers that help us operate and process data on our behalf: Stripe (payments), Calendly (bookings), Resend (email) and Cloudflare (hosting and database).
Google (Analytics and Ads) and Meta (Pixel and Conversions API), only if you accept measurement and advertising cookies. In that case, purchase data may be sent in hashed form to measure campaigns.
We never sell your data or share the content of your sessions with anyone for advertising.
International transfers
Our providers may process data outside your country, for example in the United States, Australia or the European Union. We use providers that offer contractual safeguards for these transfers.
How long we keep it
For as long as needed to provide the service and meet legal and accounting obligations. You can ask us to delete the content you shared for your reading once it has been delivered.
Your rights
You can ask to access, correct or delete your information, object to its use, request a copy in a portable format or withdraw your consent by writing to qhhtlucy@gmail.com.
In Australia you can complain to the OAIC; in Brazil, to the ANPD; elsewhere, to your local data protection authority.
Security
The site runs over HTTPS, sensitive content is stored encrypted and access to the management panel is restricted.
Children
The services are for adults over 18 only. We don't knowingly collect information from minors.
Cookies
Necessary: store your cookie choice and where your visit came from in your browser. They aren't shared with third parties.
Measurement (Google Analytics) and advertising (Google Ads, Meta): only switched on if you accept. You can change your choice at any time from "Cookie preferences" at the bottom of every page.
Changes
If we change this policy, we'll publish the new version on this page with its update date.